Order via our website or by phone.

Phone orders will be accepted, 8 am to 5 pm EST, Monday thru Friday,
1-877-448-6725.

Additonal Sales Lines: 1-800-327-0074 Monday - Friday 8am - 7pm EST, Saturdays 10 am - 2 pm EST

We accept all major credit cards.

To check on the status of an internet order, call our internet customer service department at 1-800-327-0074
or email: customerservice@anacondasports.com.

To check on the status of a catalog order, call our catalog customer service department at 1-877-448-6725
or email: Bill Carey.

Prices

All orders will be shipped at catalog prices. If prices change, merchandise will be shipped at current prices.

Shipping
Msblsportsstore.com ships every order via UPS. The shipping costs reflect current UPS rates and are calculated based upon the weight of the item(s) purchased and the shipping method chosen at checkout.

The shipping method options are: UPS Ground, UPS 2nd Day Air and UPS Next Day Air.

MSBL Sports Store's normal order processing time is 1-3 business days, then add shipping schedule below from the Kingston, NY area. (Saturdays, Sundays and Holidays are not considered business days and thus would not be included in determining arrival time of shipment)

Order Tracking

You may track the shipment of your order by going to the order tracking page listed on our Web site. On this page you can enter your UPS tracking number or the UPS reference number and destination zip code in order to obtain the latest information about the current location of your Internet order. UPS sends the tracking number and reference number to the e-mail address listed on the original Internet order after your order ships from the MSBL Sports Store.

International Orders

We do not accept International orders via our website. Only orders that have a United States billing address and a United States shipping address can be processed.

To place an International order please call 1-877-HIT-MSBL.

Product Availability

At the MSBL Sports Store we try our best to have all our products in stock when you place your order. However, due to delays in shipping, manufacturing, and production, not every item is in stock for immediate shipment. We cannot confirm availability until you place your order. Our normal processing time for in stock orders is 1 business day (Saturdays, Sundays and Holidays are excluded). Domestic US customers can expect to receive merchandise 7-10 days from the date of order. An MSBL Sports Store customer service representative will contact you by phone or email if any item(s) ordered are unavailable or on backorder.

For information or questions on availability of products, please contact Customer Service at (800) 327-0074 or email Gary Aidala.

Guarantee

Products are guaranteed in accordance with manufacturer's warranty against defects in material and workmanship. Products are not guaranteed against misuse or improper handling or care. All goods damaged in transit are the responsibility of the carrier.

Returns

All returns must be authorized by our customer service department. Call (800) 327-0074 or email Customer Service to obtain a return authorization number. All authorized returns require a Return Authorization Number. The R.A.# must be clearly marked on the outside of the shipping carton and/or the face of the original shipping documents. Any packages returned without bearing the authorization number and document inside will be returned at the customers expense. Please note that orders can not be returned to any of our retail store locations.

The return item must be in its original condition, including all tags, packaging and accessories. You will receive a prompt exchange or refund, excluding shipping charges. Merchandise purchased with a credit card will be credited to the card used for that transaction. All merchandise being returned is subject to a 25% restocking charge. We will refund shipping charges on incorrectly shipped merchandise only. We encourage you to insure any returned merchandise, as we cannot be held responsible for lost packages. (See separate policy for Bat Returns, Customized Items, Software and Videos below.)

BAT WARRANTIES
Your new aluminum/composite bat carries up to a one-year manufacturer’s warranty against defects.

NEW BATS [UNUSED/UNOPENED]
All unused, new bats in their original “shrink wrapped” packaging may be returned to Anaconda Sports within 30 days of purchase. Please call Anaconda Sports at (800) 327-0074 for a Return Authorization. Unless products are defective or shipped in error, shipping charges are not refundable. If you return a Bat to Anaconda Sports that is out of its original packaging it will be shipped back to you at your expense.

DEFECTIVE OR DAMAGED BATS
All defective or damaged aluminum/composite bats must be returned to the manufacturer. Defective or damaged bats may be returned to the manufacturer for exchange within one year of the purchase date. The bat manufacturer's phone numbers are shown below for your convenience. Please call them directly to obtain a return authorization number (RA#). We recommend that you keep your bat invoice as your proof of purchase.

Anaconda Sports/Trump Bats: (800) 327-0074
Anderson Bats: (888) 777-4487
BamBooBat: (718) 698-0775
Combat Bats: (866) COMBATS
DeMarini Bats: (800) 937-2287
Easton Bats: (888) 259-1297
Louisville Bats: (800) 282-2287
Miken Bats: (877) 807-5291
Mizuno Bats: (800) 966-1234
Nike Bats: (800) 344-6453
Rawlings Bats: (877) 225-1041
Schutt Bats: (800) 426-9784
Worth Bats: (800) 282-9637

Wood bats carry no warranty or guarantees.

SOFTWARE AND VIDEO WARRANTY
Any Software and Video merchandise that has been opened is non returnable.