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Q:
How do I know my order has been placed?
A:
After you enter your credit card number and checkout
on our Web site the next page that appears is
an invoice page which lists all of your billing
information. This invoice page is your order confirmation
and payment record. In addition, shortly after
placing your order an order confirmation will
be sent to the same e-mail address listed on the
order that was just placed.
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| Q:
Will I receive a tracking number when my order ships?
A:
Yes, once your Internet order ships from the MSBL
Sports Store warehouse a shipping notification
from UPS will be sent to the e-mail address listed
on the original Internet order. This notification
will include a UPS tracking number, two UPS order
reference numbers and other shipping information.
Please note: The first reference
number indicates the order number for orders placed
by phone. The second reference number indicates
the order number for orders placed on our website.
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Q:
How do I check the status of my order?
A: A: Shortly after placing your Internet
order, an order confirmation is sent to the
same e-mail address listed on the Internet order
that was placed. If you received this confirmation
but have not received the shipping notification
from UPS, then your order has been received
by Anaconda Sports but it has not shipped yet.
You may track the shipment of your order by
going to the order
tracking page listed on our Web site. On
this page you can enter your UPS tracking number
or your order number and destination zip code
in order to obtain the latest information about
the current location of your Internet order.
UPS sends the tracking number and reference
number to the e-mail address listed on the original
Internet order after your order ships from the
MSBL Sports Store.
If you are unable to track your order via our
Web site or if you experience any problems with
being able to receive the UPS e-mail notification,
then please call customer service at 1-800-327-0074
or e-mail customerservice@anacondasports.com.
When contacting the MSBL Sports Store please
give your full name, contact information, order
date, Internet order number and please mention
that you placed your order through our Web site
so that we can process your inquiry as efficiently
as possible. Our customer service hours are
Monday - Friday; 8 am EST - 5 pm EST. We do
have additional weekend hours during the late
winter and early spring. To inquire about these
additional weekend hours please call 1-800-327-0074.
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| Q:
How do I cancel an Internet order I just placed?
A:
Please call customer service at 1-800-327-0074
or e-mail customerservice@anacondasports.com.
When contacting the MSBL Sports Store please give
your full name, contact information, order date,
and Internet order number. Our customer service
hours are Monday - Friday; 8 am EST - 5 pm EST.
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Q:
How do I return an item?
A:
All items returned to us must be authorized by
our customer service department. Please call 1-800-327-0074
or email customerservice@anacondasports.com
to obtain a Return Authorization Number. When
contacting us please give your full name, contact
information, order date, order number and please
mention if you placed your order through our Web
site or through phone order so that we can process
your inquiry as efficiently as possible.The return item must be in its
original condition, including all tags, packaging
and accessories. You will receive a prompt
exchange or refund, excluding shipping charges.
Merchandise purchased with a credit card will be
credited to the card used for that transaction. All
merchandise being returned is subject to a 25%
restocking charge. We will refund shipping
charges on incorrectly shipped merchandise only.
We encourage you to insure any returned merchandise,
as we cannot be held responsible for
lost packages. (See separate policy for Bat
Returns, Customized Items, Software and Videos
below.)
BAT WARRANTIES
Your new aluminum/composite bat carries up to
a one-year manufacturer’s warranty against
defects.
NEW BATS [UNUSED/UNOPENED]
All unused, new bats in their original “shrink
wrapped” packaging may be returned to
Anaconda Sports within 30 days of purchase.
Please call Anaconda Sports at (800) 327-0074
for a Return Authorization. Unless products are
defective or shipped in error, shipping charges
are not refundable. If you return a Bat to
Anaconda Sports that is out of its original packaging
it will be shipped back to you at your
expense.
DEFECTIVE OR DAMAGED BATS
All defective or damaged aluminum/composite
bats must be returned to the manufacturer.
Defective or damaged bats may be returned to
the manufacturer for exchange within one year
of the purchase date. The bat manufacturer's
phone numbers are shown below for your convenience.
Please call them directly to obtain a
return authorization number (RA#). We recommend
that you keep your bat invoice as your
proof of purchase.
Anaconda Sports/Trump Bats: (800) 327-0074
Anderson Bats: (888) 777-4487
BamBooBat: (718) 698-0775
Combat Bats: (866) COMBATS
DeMarini Bats: (800) 937-2287
Easton Bats: (888) 259-1297
Louisville Bats: (800) 282-2287
Miken Bats: (877) 807-5291
Mizuno Bats: (800) 966-1234
Nike Bats: (800) 344-6453
Rawlings Bats: (877) 225-1041
Schutt Bats: (800) 426-9784
Worth Bats: (800) 282-9637
Wood bats carry no warranty or guarantees.
SOFTWARE AND VIDEO WARRANTY
Any Software and Video merchandise that has
been opened is non returnable.
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Q:
What are the business hours for the MSBL Sports
Store?
A:
The MSBL Sports Store business hours are Monday
- Friday; 8 am EST - 5 pm EST, our number is 1-877-448-6725.
Additonal Sales Lines: 1-800-327-0074 Monday -
Friday 8am - 7pm EST, Saturdays 10 am - 2 pm EST
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Q:
What is the cost of shipping?
A:
The cost of shipping depends on where you live
in the United States, the total weight of your
order and which UPS shipping method you choose.
On our Web site you have a choice of using either
UPS Ground, Second Day Air or Next Day Air with
Ground being the cheapest and Next Day Air being
the most expensive. All orders placed through
our Web site are shipped via UPS. If you want
to place an order utilizing a different carrier
such as USPS or FedEx for example, then you must
place your order over the phone by calling 1-877-448-6725.
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Q:
How long will it take to receive my order?
A:
Our normal internet order processing time is 1-3 business
days plus the additional in-transit shipping time.
Click
here to see the UPS Ground shipping map & our
shipping terms.
Please note: Saturdays, Sundays and Holidays are not
considered business days and are not included in determining
the arrival time of shipment. Also be advised that
UPS does not ship to Post Office Boxes. A physical
street address must be provided to receive orders.
Generally, the quickest way to receive your order
is to choose UPS Second Day or Next Day Air when checking
out on our Web site instead of using UPS Ground. If
you choose Second Day Air, the order should arrive
2 days after the order ships from our warehouse and
for Next Day Air, the order would arrive 1 day after
it is shipped from our warehouse. Saturdays, Sundays
and Holidays are excluded from calculating the arrival
time of your order. Please see our Shipping section
located in the Terms
and Conditions of our Web site for additional
information.
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Q:
Does the MSBL Sports Store ship to PO Boxes?
A:
UPS does not ship to PO Boxes. All orders on our
Web site ship via UPS and they require a physical
street address. If you need your order shipped
to a PO Box using another shipping method, such
as USPS, then your order must be placed over the
phone by calling 1-877-448-6725
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Q: How do I check the contents
of my shopping basket?
A:
At the top of each page on our Web site there
is a picture of a shopping basket located above
the toll free customer service number. If you
click once on the shopping basket you will be
able to view the items in your shopping cart.
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Q:
Does MSBL Sports Store fulfill international orders?
A:
: All orders placed on our Web site must have
a United States billing address and a United States
shipping address in order to be processed. If
you live outside of the United States, or live
in the United States and wish to have a product
shipped outside the United States, then you must
call 1-877-448-6725 to speak to a sales representative.
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Q:
Will I be notified if an item is out of stock
or placed on back order?
A:
Yes, a sales representative will contact you if
this occurs. Although, items that are out of stock
will usually be indicated as so on the Web site,
we cannot guarantee the availability of a product
until the order is placed.
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Q:
On the Web site there is a product I'm interested
in purchasing but it says that it's out of stock.
How can I find out when you will be getting in
more of this product?
A:
Please call 1-877-448-6725 or e-mail bcarey@anacondasports.com
to inquire about the future availability of any
out of stock products.
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Q:
Are all the items in the MSBL catalog available
on your Web site?
A:
Not all products in the catalog are available
on the Web site and vice versa. To place an order
for an item that is in the catalog but not on
the Web site please call 1-877-448-6725 or e-mail
bcarey@anacondasports.com.
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Q:
Does MSBL Sports Store have any online gift certificates?
A:
Not at this time.
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Q:
How can I pay for my order on your Web site?
A:
To place an order on our Web site you must have
a valid credit card or a valid debit card. The
debit card must have a Visa or MasterCard logo
on it in order to be used. If you wish to place
an order using any other type of payment method
then please contact a sales representative directly
by calling 1-877-448-6725.
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Q:
Why are MSBL Sports Store's prices so low?
A:
The main reason is that we do our own order fulfillment,
avoiding the added cost/lag time we would incur
if we relied on other companies to ship our goods.
Another reason is that we have had a long relationship
(20 years in some cases) with major sporting goods
manufacturers such as Rawlings, Wilson, Worth,
Easton, Louisville Slugger, Dudley, Brine and
Bike, just to mention a few. Because of our high
sales volume, we can get the products from these
manufacturers at discounted mass merchant prices.
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